FAQ's


********  BLACK FRIDAY SALE ********

Online Event only and runs from Tuesday Nov 24th 2020 at 8pm to Wed Nov 25th 2020 at 8pm!

Receive an EXTRA 30% OFF at checkout on all previously marked down items in the BLACK FRIDAY section of our site. Black Friday discount does not apply to items not in the Black Friday section. No promo code required. Discount will automatically be calculated during the checkout process and will show in the totals. 


SHIPPING

STANDARD DELIVERY TIMES: *PLEASE NOTE THAT DUE TO the COVID 19 situation, delivery and shipments may be delayed past our regular delivery times.
CANADA▪️10-15 Business days- excluding holidays
USA ▪️15-18 Business Days- excluding holidays

Where do you ship to?
We ship to Canada and Continental USA only at this time. Please note that International orders may require duties and taxes to be paid upon acceptance of delivery which is the sole responsibility of the customer. We will not refund monies from orders that have been returned due to International fees not being paid.

How much are your shipping charges?
*FREE SHIPPING on order over $200 pre tax.
All other shipping fees** are calculated at the check out stage based on your total sub-total amount ordered and shipping options selected.
*Free Shipping Promo only applies to Canadian Residences.
**All Shipping Rates are calculated in Canadian Dollars**

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STORE PICKs: During COVID 19 Restrictions

Store pick ups are available during our regular store house. You can select store pick up during order process. Please note that once all your items are ready for pick up, you will receive a pick up notice email. Please check your junk folders as well. Current store pick up processing times are approx 7 business days and are reflective of the items you ordered. For example if you ordered an item that is a pre-order or has specific etas, your order will be held till all items are ready for pick up. 

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What if my parcel does not arrive?
We ask if you could patiently wait up to 15 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If, you have still not received your order after this time, please get in touch with us and we will look into this for you.
PLEASE NOTE: We are not responsible for lost or damaged parcels due to postal error. If, you find yourself in this position please contact your local post office and give them your tracking number to request help looking for your parcel. If, you are still unable to locate and you have paid for tracking service please email us for assistance.


RETURNS

PLEASE NOTE THAT DUE TO COVID 19 safety precautions we do not accept returns at this time. If you have received a faulty or wrong item please contact us right away and we will work with you to fix the issues. This policy is to keep all our customers and staff safe by ensuring items are sent out in unworn condition.  

CLEARANCE & SALE ITEMS ARE FINAL SALE! 

Can I return my online order to a boutique shop location?
Unfortunately our boutique location is not set up to take returns from our online shop.

What do I do if I receive a wrong or faulty item?
We're sorry to hear that you've received an incorrect or faulty item.
Please contact us at thebohohut@yahoo.com with your order number and details of the issue within 7 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.

Do you have a catalogue?
Because our collections are hand selected and many are limited quantities we do not offer a print catalogue at this time.

BACK ORDERS?
Sometimes an items is so popular that is sells out in record time. If you find an item online that states “Back Ordered” you can still place your order and will be sure to get it to you as soon as possible. If your order contains other items we will hold your order for 5 business days to fulfill the entire order and if an item is still in back order status at that time we will ship out the bulk of the order to you with the back ordered item on a separate shipment at no cost to you when it becomes available.

When will be credit card be charged?
Your credit card will automatically be charged as soon as the order is confirmed in the system.

By purchasing from this site you agree to all the terms and policies.