FAQ's
▪️▪️PRE-ORDER ITEMS▪️▪️
Pre-order estimated times are described in the items descriptions. These are estimates and dates may change based on manufacturer shipping dates. We will do our best to keep you updated with any eta changes. We are ordering this item in specially for you and only exchanges or store credit it available on these items.
▪️PRE-ORDER(Special Order Items) CANCELLATIONS:
Any cancelled pre-ordered items are subject to a 25% restocking fee or an equivalent in store credit only. Cancellations must be sent to us within 48 hours of ordering.
** Please note that due to high volumes of orders, some products may be oversold. Refunds will be issued for oversold items. We apologize for any inconveniences, we will do our best to fulfill all orders. **
SHIPPING
STANDARD DELIVERY TIMES: *PLEASE NOTE THAT DUE TO current Canada Post processing times, delivery and shipments may be delayed past our regular delivery times.
CANADA▪️7-12 Business days upon processing date- excluding holidays
USA ▪️15-18 Business Days- excluding holidays
Where do you ship to?
We ship to Canada and Continental USA only at this time. Please note that International orders may require duties and taxes to be paid upon acceptance of delivery which is the sole responsibility of the customer. We will not refund monies from orders that have been returned due to International fees not being paid.
How much are your shipping charges?
Shipping Fees are calculated at the check out stage based on your sub-total amount ordered and shipping options selected.
**All Shipping Rates are calculated in Canadian Dollars**
PLEASE NOTE: we are not responsible for returned item shipping cost nor do we issue refunds on shipping fees.
SHIPPING FEE is non-refundable on returns and customer is responsible for all shipping costs.
—————————————————————-
CONTACTLESS PORCH PICK UP
Porch pick ups at our Perkinsfield location are available. You can select CONTACTLESS PORCH PICK UP up during order process. Please note that once all your items are ready for pick up, you will receive a pick up notice email with instructions. Please check your junk folders as well. Current store pick up processing times are approx 5-7 business days and are reflective of the items you ordered. For example, if you ordered an item that is a “pre-order” or has specific etas, your order will be held till all items are ready for pick up.
—————————————————————-
What if my parcel does not arrive?
We ask if you could patiently wait up to 15 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If, you have still not received your order after this time, please get in touch with us and we will look into this for you.
PLEASE NOTE: We are not responsible for lost or damaged parcels due to postal error. If, you find yourself in this position first please contact your local post office and give them your tracking number to try and identify whether your parcel has been scanned to your location or still in transit. If, you are still unable to locate and you have paid for tracking service please email us for assistance.
RETURNS
ONLINE PURCHASES can be sent back to us following they meet the policy restrictions. Returns are accepted within 7 business days upon receipt of order for exchange or store credit only. We do not issue full refunds at this time. Items received after 7 business days are subject to in store credit only. We do not except returns/exchanges on intimates, seasonal pieces, sale or promotional items, pierced earrings, swimwear, flowers or body products. If, you are not sure your item meets the return requirements please reach out to us prior to shipping. Return address: 13 Maryjane Rd, Tiny , Ontario L0L 2T0
IN STORE purchases are eligible for exchange or credit only within 7 business days upon purchase. We do not accept returns on seasonal items, sale or promo items, intimates, pierced earrings, swimwear, flowers or beauty products.
CLEARANCE & SALE ITEMS ARE FINAL SALE!
Can I return my online order to a boutique shop location?
Unfortunately our boutique location is not set up to take returns from our online shop unless authorized by store staff.
What do I do if I receive a wrong or faulty item?
We're sorry to hear that you've received an incorrect or faulty item.
Please contact us at thebohohut@yahoo.com or 1-705-245-BOHO with your order number and details of the issue within 7 days of receiving your order. One of our customer service agents will be more than happy to look into this for you.
Do you have a catalogue?
Because our collections are hand selected and many are limited quantities we do not offer a print catalogue at this time.
BACK ORDERS?
Sometimes an items is so popular that is sells out in record time or is delayed at the manufacturer company. If you find an item online that states “Back Ordered” you can still place your order and will be sure to get it to you as soon as possible. If your order contains other items we will hold your order for 5 business days to fulfill the entire order and if an item is still in back order status at that time we will ship out the bulk of the order to you with the back ordered item on a separate shipment at no cost to you when it becomes available.
When will be credit card be charged?
Your credit card will automatically be charged as soon as the order is confirmed in the system.
By purchasing from this site you agree to all the terms and policies.